Frequently Asked Questions | VureLan<\/title><\/p>\n<style>\n<p>:root{\n --theme-primary:#C2410C;\n --theme-secondary:#EA580C;\n --ink:#151821;--muted:#626875;--line:#e5e8ee;--soft:#f6f7f9;--soft2:#fbfbfc;--white:#fff;\n --shadow:0 14px 36px rgba(19,25,40,.06);\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:#fff;color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.68}\na{color:var(--theme-primary);font-weight:700;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:8px}\n.page{max-width:1180px;margin:0 auto;padding:46px 22px 70px;overflow-wrap:anywhere}\n.kicker{display:inline-flex;align-items:center;gap:8px;padding:6px 11px;border:1px solid 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0}details:first-of-type{border-top:0}summary{cursor:pointer;list-style:none;font-weight:800;color:var(--ink);padding-right:28px;position:relative}summary::-webkit-details-marker{display:none}summary:after{content:\"+\";position:absolute;right:0;color:var(--theme-primary);font-size:1.2rem}details[open] summary:after{content:\"\u2212\"}details p,details ul{margin-top:10px}\n@media(max-width:800px){.faq-head,.faq-grid{grid-template-columns:1fr}}<\/p>\n<\/style>\n<p><main class=\"page\"><\/p>\n<header class=\"faq-head\">\n<div><span class=\"kicker\">Last updated: 11 September 2026<\/span><\/p>\n<h1>Frequently Asked Questions<\/h1>\n<p>Practical information about orders, payments, shipping, returns, refunds, exchanges, sizing, privacy and customer support.<\/p>\n<\/div>\n<div class=\"faq-summary\"><strong>Customer support<\/strong><\/p>\n<p>For order, shipping, return, refund, exchange, size or payment questions, contact support@vurelan.com.<\/p>\n<\/div>\n<\/header>\n<nav class=\"jump\" aria-label=\"FAQ categories\">\n<a href=\"#orders\">Orders<\/a><a href=\"#payments\">Payments<\/a><a href=\"#shipping\">Shipping<\/a><a href=\"#returns\">Returns<\/a><a href=\"#refunds\">Refunds<\/a><a href=\"#exchanges\">Exchanges<\/a><a href=\"#sizing\">Sizing<\/a><a href=\"#privacy\">Privacy & Security<\/a><a href=\"#support\">Support<\/a><br \/>\n<\/nav>\n<div class=\"faq-grid\">\n<section class=\"faq-group card\" id=\"orders\">\n<h2>Orders<\/h2>\n<details>\n<summary>How long does order processing take?<\/summary>\n<p>Orders are usually processed within <strong>1\u20133 business days<\/strong>.<\/p>\n<\/details>\n<details>\n<summary>When is an order dispatched?<\/summary>\n<p>Orders are dispatched <strong>within 3 business days<\/strong>.<\/p>\n<\/details>\n<details>\n<summary>Can I cancel my order?<\/summary>\n<p>You may request cancellation before dispatch by contacting support@vurelan.com. After dispatch, cancellation cannot be guaranteed.<\/p>\n<\/details>\n<details>\n<summary>Can I change my delivery address?<\/summary>\n<p>You may request an address change before dispatch. After dispatch, a change cannot be guaranteed and may depend on the carrier.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group card\" id=\"payments\">\n<h2>Payments<\/h2>\n<details>\n<summary>Which payment processor is used?<\/summary>\n<p>Card payments are processed through <strong>Stripe<\/strong>.<\/p>\n<\/details>\n<details>\n<summary>Which primary card brands are shown?<\/summary>\n<p>Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional methods may be available where displayed on the Payment or Checkout page.<\/p>\n<\/details>\n<details>\n<summary>Do displayed prices include tax?<\/summary>\n<p>Displayed product prices include applicable tax according to the website’s pricing configuration. Customs and import charges, where applicable, are separate.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group card\" id=\"shipping\">\n<h2>Shipping<\/h2>\n<details>\n<summary>How long does transit take?<\/summary>\n<p>Estimated transit time is <strong>7\u201315 business days after dispatch<\/strong>. This is an estimate, not a guaranteed arrival date.<\/p>\n<\/details>\n<details>\n<summary>Is tracking included?<\/summary>\n<p>Yes. <strong>All orders include shipment tracking.<\/strong> Tracking information is provided after dispatch when tracking data becomes available.<\/p>\n<\/details>\n<details>\n<summary>What is the standard shipping fee?<\/summary>\n<p>Standard shipping is <strong>6$<\/strong> when the order does not meet the free-shipping threshold.<\/p>\n<\/details>\n<details>\n<summary>When is standard shipping free?<\/summary>\n<p>Orders reaching <strong>50<\/strong> qualify for free standard shipping.<\/p>\n<\/details>\n<details>\n<summary>Which carriers may be used?<\/summary>\n<p>DHL, UPS, FedEx, USPS or YunExpress may be used. The carrier for an individual order can depend on destination, route and operational arrangements.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group card\" id=\"returns\">\n<h2>Returns<\/h2>\n<details>\n<summary>How long do I have to request a return?<\/summary>\n<p>For products covered by the normal return policy, request a return within <strong>14 calendar days after receipt<\/strong> by contacting support@vurelan.com.<\/p>\n<\/details>\n<details>\n<summary>Who pays return shipping for a normal return?<\/summary>\n<p>For change-of-mind, size preference or other non-defective returns, the customer pays the return shipping cost.<\/p>\n<\/details>\n<details>\n<summary>Who pays if the item is damaged, defective, incorrect or incomplete?<\/summary>\n<p>The merchant pays the applicable return shipping cost for qualifying problem goods.<\/p>\n<\/details>\n<details>\n<summary>Is there a restocking fee?<\/summary>\n<p>No. <strong>No restocking fee<\/strong> is charged.<\/p>\n<\/details>\n<details>\n<summary>Do EU consumers have a statutory withdrawal right?<\/summary>\n<p>Where EU distance-selling rules apply, consumers generally have a <strong>14-day statutory right of withdrawal<\/strong> from receipt, without giving a reason. Mandatory statutory rights remain unaffected.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group card\" id=\"refunds\">\n<h2>Refunds<\/h2>\n<details>\n<summary>How quickly are approved refunds processed?<\/summary>\n<p>Our internal processing target is within <strong>7 business days<\/strong> after returned goods are received and the necessary review is completed, subject to any mandatory statutory refund deadline.<\/p>\n<\/details>\n<details>\n<summary>How are refunds paid?<\/summary>\n<p>Approved refunds are generally returned to the original payment method.<\/p>\n<\/details>\n<details>\n<summary>What happens to standard delivery charges under EU withdrawal rights?<\/summary>\n<p>Where required by applicable EU consumer law, the standard original delivery cost must be refunded. Any supplementary amount for a more expensive delivery option may be excluded to the extent permitted by law.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group card\" id=\"exchanges\">\n<h2>Exchanges<\/h2>\n<details>\n<summary>Are direct exchanges supported?<\/summary>\n<p>Yes. Direct exchanges are supported.<\/p>\n<\/details>\n<details>\n<summary>Who pays shipping for a normal exchange?<\/summary>\n<p>For a non-defective exchange, the customer pays both the return shipping cost and the replacement item shipping cost.<\/p>\n<\/details>\n<details>\n<summary>Who pays for an exchange involving problem goods?<\/summary>\n<p>For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group card\" id=\"sizing\">\n<h2>Sizing<\/h2>\n<details>\n<summary>Which sizes are covered by the general guide?<\/summary>\n<p>S, M, L, XL and XXL are included in the general size guide.<\/p>\n<\/details>\n<details>\n<summary>Which size information takes priority?<\/summary>\n<p>General body measurements are for reference. Product-specific size information shown on an individual product page takes priority.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group card\" id=\"privacy\">\n<h2>Privacy and Security<\/h2>\n<details>\n<summary>Who should I contact about privacy?<\/summary>\n<p>For privacy, GDPR, personal data, cookies, consent or data protection questions, contact privacy@vurelan.com.<\/p>\n<\/details>\n<details>\n<summary>Should I email my card security details?<\/summary>\n<p>No. Do not send a full card number, CVV\/CVC, PIN or other card security code through ordinary customer-service email.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group card\" id=\"support\">\n<h2>Customer Support<\/h2>\n<details>\n<summary>How do I contact customer support?<\/summary>\n<p>Email support@vurelan.com. Business hours: Monday-Friday, 09:00-18:00.<\/p>\n<\/details>\n<details>\n<summary>What happens if a parcel appears lost?<\/summary>\n<p>Contact support. We will review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, an appropriate resolution will be offered: reshipment or refund.<\/p>\n<\/details>\n<\/section>\n<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions | Last updated: Frequently Asked Questions Practical information about orders, payments, shipping, returns, refunds, exchanges, sizing, privacy and customer support. Customer support For order, shipping, return, refund, exchange, size or payment questions, contact . OrdersPaymentsShippingReturnsRefundsExchangesSizingPrivacy & SecuritySupport Orders How long does order processing take? 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