Returns & Refunds | VureLan<\/title><\/p>\n<style>\n<p>:root{\n --theme-primary:#C2410C;\n --theme-secondary:#EA580C;\n --ink:#151821;--muted:#626875;--line:#e5e8ee;--soft:#f6f7f9;--soft2:#fbfbfc;--white:#fff;\n --shadow:0 14px 36px rgba(19,25,40,.06);\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:#fff;color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.68}\na{color:var(--theme-primary);font-weight:700;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:8px}\n.page{max-width:1180px;margin:0 auto;padding:46px 22px 70px;overflow-wrap:anywhere}\n.kicker{display:inline-flex;align-items:center;gap:8px;padding:6px 11px;border:1px solid var(--line);border-radius:999px;background:var(--soft2);font-size:.78rem;font-weight:800;color:var(--theme-primary)}\nh1{margin:12px 0 10px;font-size:clamp(2.1rem,5vw,4rem);line-height:1.02;letter-spacing:-.05em}\nh2{margin:0 0 10px;font-size:clamp(1.22rem,2.4vw,1.62rem);line-height:1.25;letter-spacing:-.025em}\nh3{margin:0 0 8px;font-size:1.04rem;line-height:1.35}\np{margin:0 0 14px;color:var(--muted)}\nul,ol{margin:10px 0 0;padding-left:21px;color:var(--muted)}\nli{margin:6px 0}\nli::marker{color:var(--theme-secondary)}\n.muted{color:var(--muted)}\n.badge{display:inline-flex;padding:5px 9px;border-radius:999px;background:var(--soft);color:var(--theme-primary);font-size:.76rem;font-weight:850}\n.card{border:1px solid var(--line);border-radius:20px;background:#fff;box-shadow:var(--shadow)}\n.note{padding:18px 20px;border-left:4px solid var(--theme-primary);border-radius:14px;background:var(--soft2);color:var(--muted)}\n.note strong{color:var(--ink)}\n.table-wrap{overflow-x:auto;border:1px solid var(--line);border-radius:18px;background:#fff;-webkit-overflow-scrolling:touch}\ntable{width:100%;border-collapse:separate;border-spacing:0;min-width:680px}\nth,td{padding:14px 15px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}\nth{background:var(--soft);color:var(--ink);font-size:.88rem;font-weight:850;white-space:nowrap}\ntd{color:var(--muted)}\ntbody tr:last-child td{border-bottom:0}\n.footer-note{margin-top:34px;padding-top:20px;border-top:1px solid var(--line);font-size:.9rem;color:var(--muted)}\n@media(max-width:760px){.page{padding:32px 15px 50px}}\n@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}<\/p>\n<p>.returns-head{max-width:900px;margin-bottom:26px}.pathways{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin:22px 0 30px}.path{padding:20px;border:1px solid var(--line);border-radius:20px;background:#fff}.path .tag{display:inline-flex;padding:5px 9px;border-radius:999px;background:var(--soft);color:var(--theme-primary);font-size:.74rem;font-weight:900;margin-bottom:10px}.path h2{font-size:1.18rem}.path strong{color:var(--ink)}\n.process{display:grid;grid-template-columns:repeat(4,1fr);gap:0;margin:22px 0;border:1px solid var(--line);border-radius:20px;overflow:hidden}.process div{padding:20px;border-left:1px solid var(--line);background:#fff}.process div:first-child{border-left:0}.process b{display:inline-grid;place-items:center;width:30px;height:30px;margin-bottom:10px;border-radius:10px;background:linear-gradient(135deg,var(--theme-primary),var(--theme-secondary));color:#fff}.process strong{display:block;margin-bottom:4px}\n.return-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.return-grid section{padding:22px}.return-grid .wide{grid-column:1\/-1}.cost-list{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-top:12px}.cost{padding:14px;border-radius:14px;background:var(--soft2);border:1px solid var(--line)}.cost strong{display:block;color:var(--ink);margin-bottom:4px}\n@media(max-width:900px){.pathways{grid-template-columns:1fr}.process{grid-template-columns:1fr}.process div{border-left:0;border-top:1px solid var(--line)}.process div:first-child{border-top:0}}@media(max-width:700px){.return-grid,.cost-list{grid-template-columns:1fr}.return-grid .wide{grid-column:auto}}<\/p>\n<\/style>\n<p><main class=\"page\"><\/p>\n<header class=\"returns-head\"><span class=\"kicker\">Last updated: 11 September 2026<\/span><\/p>\n<h1>Returns & Refunds<\/h1>\n<p>Return, exchange and refund rules are separated below by the reason for the return and by applicable statutory rights.<\/p>\n<\/header>\n<section class=\"pathways\" aria-label=\"Return pathways\">\n<div class=\"path\"><span class=\"tag\">A<\/span><\/p>\n<h2>Change-of-Mind \/ Normal Return<\/h2>\n<p>Request within <strong>14 calendar days after receipt<\/strong>. The customer pays return shipping. No restocking fee.<\/p>\n<\/div>\n<div class=\"path\"><span class=\"tag\">B<\/span><\/p>\n<h2>Defective \/ Damaged \/ Incorrect \/ Incomplete<\/h2>\n<p>The merchant pays applicable return shipping. Mandatory rights relating to non-conforming goods remain available.<\/p>\n<\/div>\n<div class=\"path\"><span class=\"tag\">C<\/span><\/p>\n<h2>EU Statutory Withdrawal<\/h2>\n<p>Where applicable, EU consumers generally have a <strong>14-day statutory right of withdrawal<\/strong> from receipt without giving a reason.<\/p>\n<\/div>\n<\/section>\n<section>\n<h2>Return process<\/h2>\n<div class=\"process\">\n<div><b>1<\/b><strong>Contact support<\/strong><\/p>\n<p>Email support@vurelan.com within the applicable return period.<\/p>\n<\/div>\n<div><b>2<\/b><strong>Receive instructions<\/strong><\/p>\n<p>Customer service provides the return steps and the return address.<\/p>\n<\/div>\n<div><b>3<\/b><strong>Send the item<\/strong><\/p>\n<p>Follow the Return Instructions and keep reasonable shipment evidence where appropriate.<\/p>\n<\/div>\n<div><b>4<\/b><strong>Refund or exchange<\/strong><\/p>\n<p>Once the applicable conditions are met, the approved refund or exchange is processed.<\/p>\n<\/div>\n<\/div>\n<div class=\"note\"><strong>Return address:<\/strong> Room 588, No. 48 Jinbei Road, Changping Town\nDongguan City Guangdong Province 523581\nChina is the registered address and is <strong>not automatically the return address<\/strong>. Do not send a return there unless the Return Instructions specifically direct you to do so.<\/div>\n<\/section>\n<div class=\"return-grid\" style=\"margin-top:24px\">\n<section class=\"card\">\n<h2>Return eligibility<\/h2>\n<p>For a normal change-of-mind return, items may be required to be unused, unworn, unwashed, in original condition and with original tags where applicable.<\/p>\n<p>These conditions do not remove mandatory statutory rights. Under an applicable EU withdrawal right, consumers may inspect goods to the extent reasonably necessary to establish their nature, characteristics and functioning; any diminished value caused by handling beyond that level may be addressed as permitted by law.<\/p>\n<\/section>\n<section class=\"card\">\n<h2>Return shipping costs<\/h2>\n<div class=\"cost-list\">\n<div class=\"cost\"><strong>Normal return<\/strong>Customer pays return shipping.<\/div>\n<div class=\"cost\"><strong>Problem goods<\/strong>Merchant pays applicable return shipping.<\/div>\n<div class=\"cost\"><strong>EU withdrawal<\/strong>Customer pays return shipping where this responsibility was disclosed before purchase and applicable law permits it.<\/div>\n<div class=\"cost\"><strong>Restocking fee<\/strong>None.<\/div>\n<\/div>\n<\/section>\n<section class=\"card\">\n<h2>Exchanges<\/h2>\n<p>Direct exchanges are supported.<\/p>\n<ul>\n<li>Normal non-defective exchange: customer pays the return shipping cost and replacement-item shipping cost.<\/li>\n<li>Damaged, defective, incorrect or incomplete goods: merchant pays applicable return and replacement shipping costs.<\/li>\n<\/ul>\n<\/section>\n<section class=\"card\">\n<h2>Refund timeline and method<\/h2>\n<p>Approved refunds are generally returned to the <strong>original payment method<\/strong>. Our internal processing target is within <strong>7 business days<\/strong> after returned goods are received and the necessary review is completed.<\/p>\n<p>This internal target does not extend, reduce or replace any mandatory statutory refund deadline. Banks, card issuers or payment providers may take additional time to display funds after processing.<\/p>\n<\/section>\n<section class=\"card wide\">\n<h2>EU withdrawal and original delivery cost<\/h2>\n<p>For an applicable EU statutory withdrawal, the merchant must comply with the mandatory statutory refund deadline. Where permitted by law, the refund may be withheld until the returned goods are received or the customer provides evidence that the goods have been sent back, in accordance with the applicable legal rule.<\/p>\n<p>Where EU consumer law requires it, the <strong>standard original delivery cost<\/strong> must be refunded. If the customer chose a delivery method that cost more than the least expensive standard delivery option, the supplementary amount may be excluded from the refund to the extent permitted by law.<\/p>\n<\/section>\n<section class=\"card wide\">\n<h2>Exceptions where applicable<\/h2>\n<p>If clearly personalised, custom-made or made-to-order products are offered in the future, an applicable statutory withdrawal exception may apply where permitted by law. Such an exception does not remove rights for defective, damaged or incorrect goods, merchant production errors or other mandatory statutory rights.<\/p>\n<p><strong>Nothing in this policy limits mandatory statutory consumer rights.<\/strong><\/p>\n<\/section>\n<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns & Refunds | Last updated: Returns & Refunds Return, exchange and refund rules are separated below by the reason for the return and by applicable statutory rights. A Change-of-Mind \/ Normal Return Request within 14 calendar days after receipt. The customer pays return shipping. No restocking fee. B Defective \/ Damaged \/ Incorrect \/ …<\/p>\n<p class=\"read-more\"> <a class=\" thunk-readmore button \" href=\"https:\/\/vurelan.com\/bsite\/returns-refunds\/\"> <span class=\"screen-reader-text\">Returns Refunds<\/span>Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry","thunk-woo-product-list","opn-qv-enable","th-shop-mania-woo-hover-","open-single-product-tab-horizontal","open-shadow-","open-shadow-hover-"],"_links":{"self":[{"href":"https:\/\/vurelan.com\/bsite\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vurelan.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vurelan.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vurelan.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vurelan.com\/bsite\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/vurelan.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":24392,"href":"https:\/\/vurelan.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions\/24392"}],"wp:attachment":[{"href":"https:\/\/vurelan.com\/bsite\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}